Refund policy

Can I return my items?

It is not possible to return items unless the items are incorrect, defective or damaged.

What to do if your item(s) are incorrect, defective or damaged

In the unlikely event that you receive items which are not in any material respect what you ordered, or which are damaged or defective in any material respect, or are of a materially different quantity to that stated on your order form please contact us.

We shall make good any such shortage or non-delivery, replace or repair any such damaged or defective goods, or refund to you the amount you paid for the  items in question provided that you notify us of the problem by email to support@myamericangolf.co.uk within 7 working days of delivery of the items in question and if we request you to, return the items in question to us. This does not affect your statutory rights if you are contracting as a consumer.

How to return your item(s)

Please return the item using the delivery note included with your order and indicate the reason for return. Please return the parcel at the Post Office (you will incur a small fee) and send it to this address: My American Golf, Old Heath Road, Wolverhampton, West Midlands, WV1 2BF.

You MUST include the delivery note with the item(s) you are returning. Without the delivery note, we are unable to identify who the return is from and process a refund.

Wrap the  item securely in appropriate packaging. Where possible please use the original packaging.

Take your parcel to the Post Office and ask for a proof of posting receipt. Keep your proof of postage receipts in a safe place as we cannot be held responsible for items that fail to reach us. 

We will notify you via email when we have processed your refund which may take up to 5 working days to appear in your bank account. This may take up to 10 working days from when the item(s) have been received by us. Where you have paid by credit / debit card, refunds will be made to the card used.